How to Close an Issue in Jira

Updated on:

May 11, 2026

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Use this interactive demo to learn how to resolve and close an issue in Jira Service Management.

Quick summary

This demo shows how to close an issue in Jira Service Management by updating the status field and marking the request as done. Support agents can follow these steps to resolve customer requests directly from the service project Queues.

Steps

Navigate to Queues from your Jira Service Management service project.
Select the Status field on the issue you want to close.
Mark the issue as Done (Resolved).
Provide resolution details such as Done or Won't Do, and set the Linked Issues parameter to specify the related issue.
Add comments for your team or the customer, then click Mark as Done.
Confirm the issue is now closed in Jira Service Management.

📌 Why this matters

Closing issues promptly in Jira Service Management is critical for maintaining accurate queue visibility and SLA compliance. Support teams that consistently mark requests as Done ensure customers receive timely resolution notifications and that backlog metrics stay reliable. A clear, repeatable workflow for closing Jira issues reduces human error, prevents stale tickets from cluttering queues, and helps service teams deliver measurable improvements in customer satisfaction.

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