How to Cancel Jira Ticket

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Cancelling a Jira ticket typically involves transitioning the issue to a status that represents cancellation, such as "Cancelled," "Won't Do," or "Rejected," depending on your Jira workflow configuration. Here’s how you can cancel a Jira ticket:

1. Select the ticket that you want to cancel.
2. Go to the status menu and click on it.
3. Click 'View workflow'.
4. Click 'Edit workflow'.
5. Select 'To-do status' located above the edit workflow.
6. Create a status and click on the plus icon to add.
7. Click 'Add'.
8. Select 'Update workflow'.
9. Click 'Save changes'.
10. Configure the columns and statuses of your Jira tickets and click 'Save changes'.
11. Click on the current status of the ticket and select 'Cancelled'.
12. Confirm the status change, and the ticket should now be marked as 'Cancelled'.