Product
November 16, 2025
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4 min read

User onboarding vs. Product tours

written by
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Akash Bansal
Co-Founder at Storylane
reviewed by
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Table of contents

I get asked this a lot - can you embed Storylane explainer bubbles (aka widgets) in my existing product so that a new signup can understand the product as they are onboard?

Storylane is not an onboarding platform—but it aids onboarding

it is for your buyers to understand your product better before they either signup or take a demo with you. While onboarding tools like Pendo, Appcueus, Walkme work on an existing product, Storylane takes a copy of your frontend and then inserts explainer widgets with a story so that your prospect truly understands the benefits of your product. This accelerates the decision making process of the prospect and how the product will fit into your use case.

The biggest challenge all GTM teams face today is to draw the attention of their buyers.

In today’s world buyers are becoming more savvy about their experience and their patience is limited. If there is an excruciating wait to get their hands on the product or for them to populate the right dataset after signup, they go to a competitor that can get them to evaluate faster. 

It’s becoming imperative for Marketing and Sales teams to show the full product in full to get buyins from the buyer organization. Sales Engineering teams spend an inordinate amount of time creating custom environments for prospective customers, instead now they have Storylane to get them going.

I have been a user of Pendo and Appcues. Let's compare their utility wrt what Storylane does.

Item Onboarding tool Storylane Comments
User Onboarding (in product) x After signup widgets popup to lead the user to the next step towards success
Feature adoption x x Storylane can create product tours of new features
Product tour x Entire frontend is hosted on Storylane and a guided product tour takes user to the main benefits of the product
NPS and surveys x Customer satisfaction scores
Presales testdrive x Sales Engineering teams can give out a link which allows buyer to do a pre POC evaluation of the product
Help Guides x With Storylane no login in required
Requires login into the product x It can only happen while user is logged in
Typical users Product team Sales, Marketing Storylane can be used by customer support teams also

User onboarding vs product tours - Some Frequently asked questions

Q. Do I need both a product tour tool for pre-sales and an onboarding tool for post-signup, or can one platform handle both?

Yes, most teams need both. Demo platforms like Storylane work on sandbox copies without product access, qualifying leads before signup. Onboarding tools require login and operate in your live product to activate users post-signup. They serve different audiences at different funnel stages—demos qualify inbound leads, onboarding reduces customer churn.

Q. Which should I implement first: interactive demos for pre-sales or onboarding tours for post-signup users?

Start with demos if you have traffic but low trial conversion. Start with onboarding if you get signups but poor activation. Demos offer faster wins: launch in 2-3 hours versus weeks for onboarding, no engineering needed, immediate lead qualification.

Q. Can interactive demos replace traditional sales demos, or do I still need my sales team to do live presentations?

Demos complement sales, not replace them. They handle product education at scale while sales focuses on high-intent accounts. Storylane customers report sales reps spend 40% less time on basic product education and more time closing deals with pre-qualified prospects who already understand core features.

Q. How much faster do PQLs from interactive demos convert compared to traditional MQLs?

Product-qualified leads convert at 25-30% versus ~6% for marketing-qualified leads—roughly 5x higher. Sales cycles compress from 84 days to 30-45 days with product-led approaches. Demo engagement predicts buying intent better than demographic scoring alone.

Q. What happens if my product changes frequently—do I need to update my interactive demos constantly?

No. Update only key workflows when major changes occur. Storylane's Chrome extension recaptures updated screens in under 5 minutes without rebuilding from scratch. Focus demos on stable core workflows solving your biggest pain points, not experimental features that change constantly.

Q. Our product is enterprise-grade and complex—can interactive demos really show enough to qualify leads?

Yes. Focus on one core workflow solving your biggest pain point, not the entire product. Storylane analytics show prospects engaging 4+ minutes convert at 3x the rate of early drop-offs, making engagement time a reliable qualification signal for complex enterprise sales.

Q. What's the difference between a product tour, product walkthrough, and interactive demo?

Product walkthrough: in-product, requires login, guides existing users (Pendo, Appcues). Product tour: ambiguous term for both walkthroughs and pre-sales demos. Interactive demo: pre-sales tool in sandbox environment, no login needed—Storylane uses HTML captures or video that prospects explore before becoming customers.

Here's an example of a Storylane interactive demo: 👇

Q. Can I embed interactive demos directly in my website, or do prospects have to click away to a separate page?

Both. Most platforms offer embedded iframes for product pages and standalone URLs for email campaigns. Embedded demos keep visitors on-site and increase engagement. Standalone links work better for sales outreach—easily shareable and trackable.

“In a world older and more complete than ours they move finished and complete, gifted with extensions of the senses we have lost or never attained, living by voices we shall never hear.”
Madhav Bhandari
Head of Marketing

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