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All Tutorials /Salesforce

How to Create Role Hierarchy in Salesforce

Updated on:
June 8, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to set up a role hierarchy structure in Salesforce CRM.

Quick summary

This demo walks you through how to create a role hierarchy in Salesforce using Advanced Setup, enabling admins to control data visibility and record access across their organization. Role hierarchies are a foundational Salesforce security feature that determines which users can view and report on data owned by others.


Steps

  1. Click the gear icon at the top right of the dashboard to open the settings menu.
  2. Select Open Advanced Setup from the dropdown menu.
  3. In the Quick Find search box, search for and select Roles.
  4. Click Set Up Roles to access the role hierarchy configuration page.
  5. Click Add Role to begin creating a new role in the hierarchy.
  6. Enter the details for the new role, including the role name and any required fields.
  7. Once done, click Save to confirm and create the role.
  8. Repeat the process to continue building out the full role hierarchy with additional roles.

📌 Why this matters

Salesforce role hierarchies are critical for controlling data visibility and access across sales teams — they determine which users can view, edit, and report on records owned by others. Setting up a well-structured role hierarchy ensures that managers automatically inherit access to their subordinates' records, enabling accurate pipeline reporting and forecasting. For Salesforce admins, getting this configuration right from the start prevents costly permission errors and supports scalable org governance. This demo helps admins and RevOps teams configure role hierarchies quickly and correctly inside Salesforce CRM.
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