Quick summary
This demo walks you through the exact steps to contact Salesforce Support directly within the Salesforce Lightning interface, including identity verification and available contact options. Users can request a callback, call the support hotline, or get help via Salesforce Agentforce AI.
Steps
- Click the '?' icon at the top-right of your Salesforce dashboard to open the help menu.
- Select 'Salesforce Help' from the dropdown menu.
- Click 'Confirm' to proceed to the Help page.
- Complete the identity verification process by following the on-screen OTP verification steps.
- Once verified, click the 'phone' icon at the top-right corner of the Help page.
- Select 'Contact Sales' from the available options.
- To reach support, request a callback by entering your details so Salesforce Support can contact you.
- Alternatively, call the support hotline number provided on the page.
- You can also get assistance using Salesforce Agentforce AI directly on the Help page.
